Frequently Asked Questions

Frequently Asked Questions2025-03-01T14:11:47-06:00
Where are you located?2025-03-01T14:10:46-06:00

We are located in, and ship from, Sherwood, Arkansas.

Do you offer FREE shipping?2022-05-14T18:30:21-05:00

FREE SHIPPING is available within the United States for orders of $150+.  If you select free shipping at checkout, your order will be shipped USPS Priority Mail.

I have a Promo Code. How do I use it?2022-05-14T18:31:47-05:00

You will have an opportunity to enter a Promo Code on the cart page when you are logged in.  The purple promo code box is located near the bottom right of the cart page on a laptop or PC monitor or at the bottom of the cart page on a tablet or mobile device.

When will my order ship?2025-03-01T14:07:06-06:00

If your selection is on hand, it will ship in 2-5 days.  If your selection needs to be dyed it will ship in 1-3 weeks.

I placed a second order the same or next day. Will you combine shipping?2022-05-14T18:32:23-05:00

If you place multiple orders, shipped to the same address, I will combine the shipping and refund the difference, if you contact me prior to the orders being shipped.

How accurate are the colors on your website?2022-05-14T18:29:51-05:00

I take great care in photographing my yarn.  It can be tricky to capture accurate colors.  I use studio photography equipment and software.  I color correct as needed to be sure you can trust what you see.  However, all monitors, and hand-held devices, are calibrated differently.  I cannot guarantee what you see on your monitor or device.

Why is the estimated shipping different from the actual shipping?2022-05-14T18:32:43-05:00

The Shipping Estimator calculates shipping to your city, state, and zip code.  Once you are logged in or you have entered your full address, the shipping will be acurate.

If you have any additional questions, please feel free to contact me.

Where are you located?2025-03-01T14:10:46-06:00

We are located in, and ship from, Sherwood, Arkansas.

Do you offer FREE shipping?2022-05-14T18:30:21-05:00

FREE SHIPPING is available within the United States for orders of $150+.  If you select free shipping at checkout, your order will be shipped USPS Priority Mail.

I have a Promo Code. How do I use it?2022-05-14T18:31:47-05:00

You will have an opportunity to enter a Promo Code on the cart page when you are logged in.  The purple promo code box is located near the bottom right of the cart page on a laptop or PC monitor or at the bottom of the cart page on a tablet or mobile device.

When will my order ship?2025-03-01T14:07:06-06:00

If your selection is on hand, it will ship in 2-5 days.  If your selection needs to be dyed it will ship in 1-3 weeks.

I placed a second order the same or next day. Will you combine shipping?2022-05-14T18:32:23-05:00

If you place multiple orders, shipped to the same address, I will combine the shipping and refund the difference, if you contact me prior to the orders being shipped.

How accurate are the colors on your website?2022-05-14T18:29:51-05:00

I take great care in photographing my yarn.  It can be tricky to capture accurate colors.  I use studio photography equipment and software.  I color correct as needed to be sure you can trust what you see.  However, all monitors, and hand-held devices, are calibrated differently.  I cannot guarantee what you see on your monitor or device.

Why is the estimated shipping different from the actual shipping?2022-05-14T18:32:43-05:00

The Shipping Estimator calculates shipping to your city, state, and zip code.  Once you are logged in or you have entered your full address, the shipping will be acurate.

If you have any additional questions, please feel free to contact me.

Where are you located?2025-03-01T14:10:46-06:00

We are located in, and ship from, Sherwood, Arkansas.

Do you offer FREE shipping?2022-05-14T18:30:21-05:00

FREE SHIPPING is available within the United States for orders of $150+.  If you select free shipping at checkout, your order will be shipped USPS Priority Mail.

I have a Promo Code. How do I use it?2022-05-14T18:31:47-05:00

You will have an opportunity to enter a Promo Code on the cart page when you are logged in.  The purple promo code box is located near the bottom right of the cart page on a laptop or PC monitor or at the bottom of the cart page on a tablet or mobile device.

When will my order ship?2025-03-01T14:07:06-06:00

If your selection is on hand, it will ship in 2-5 days.  If your selection needs to be dyed it will ship in 1-3 weeks.

I placed a second order the same or next day. Will you combine shipping?2022-05-14T18:32:23-05:00

If you place multiple orders, shipped to the same address, I will combine the shipping and refund the difference, if you contact me prior to the orders being shipped.

How accurate are the colors on your website?2022-05-14T18:29:51-05:00

I take great care in photographing my yarn.  It can be tricky to capture accurate colors.  I use studio photography equipment and software.  I color correct as needed to be sure you can trust what you see.  However, all monitors, and hand-held devices, are calibrated differently.  I cannot guarantee what you see on your monitor or device.

Why is the estimated shipping different from the actual shipping?2022-05-14T18:32:43-05:00

The Shipping Estimator calculates shipping to your city, state, and zip code.  Once you are logged in or you have entered your full address, the shipping will be acurate.

If you have any additional questions, please feel free to contact me.

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